Service Delivery & Refund Policy

How delivery, cancellations, and refund requests are handled for our professional services.

Professional and digital services

VALTRENA TECHNOLOGIES LTD, trading as Valtrena, is registered in England and Wales under company number 17462480. Valtrena Technologies Ltd primarily supplies professional technology and digital services to business clients. These include software development, AI evaluation and review, automation, data-related technical services, and IT consultancy. Services are delivered remotely; there are normally no physical goods requiring shipping.

Scope and delivery

Project scope, price, milestones, deliverables, and delivery terms are agreed with each client before work begins. The applicable proposal, statement of work, agreement, or engagement terms set out how the work will be delivered and any relevant review or acceptance arrangements. Any changes to scope or timing should be agreed between the parties.

Cancellations and refunds

Cancellation and refund eligibility depends on the applicable proposal, statement of work, agreement, or engagement terms and any rights required by law. Requests are considered in the context of the agreed work and those terms. This policy does not promise automatic refunds, set a universal return period, or override an applicable agreement or mandatory legal rights.

How to raise a request

For cancellations, billing concerns, or refund requests, email alamin@valtrena.tech. Include your business name, the relevant project or invoice reference, and a brief explanation of your request. We will review the request against the applicable engagement terms and discuss the relevant next steps. Please do not send full payment-card details or passwords.

Questions and company details

For questions about service delivery or this policy, contact alamin@valtrena.tech. The Registered Office of VALTRENA TECHNOLOGIES LTD is 128 City Road, London, EC1V 2NX, United Kingdom. This is the registered office and business correspondence address. Company No. 17462480; registered in England and Wales.