Privacy Policy

Who we are

VALTRENA TECHNOLOGIES LTD, trading as Valtrena, is registered in England and Wales under company number 17462480. We operate valtrena.tech and are the controller of personal information used for our website enquiries and business correspondence. Our Registered Office is 128 City Road, London, EC1V 2NX, United Kingdom. For privacy matters, contact alamin@valtrena.tech.

Information we receive

If you email us or contact us by SMS or WhatsApp, you may provide your name, business contact details, organisation, message content, and attachments. We use the information relevant to your enquiry or business relationship. Please avoid sending unnecessary personal or sensitive information. This website has no contact form, account system, or application backend that receives visitor submissions.

Technical information and cookies

The website is hosted through GitHub Pages. GitHub logs visitors’ IP addresses for security and may process other technical request information under its privacy statement. We do not add analytics, advertising trackers, tracking pixels, cookies, or browser storage to this website. Links to external services, including WhatsApp, take you to services with their own privacy and cookie practices; they are not embedded trackers on this site.

Purposes and lawful bases

We use business contact details and correspondence to respond to enquiries, discuss and deliver services, administer client relationships, and address billing or legal matters. We rely on our legitimate interests in communicating with business contacts and operating our business, where those interests are not overridden by your rights. Where you contract with us personally, we may instead rely on processing necessary for that contract or pre-contract steps you request. We also process information where needed to meet legal obligations. If we rely on consent for a particular purpose, we will explain that purpose when seeking it.

Service providers and other recipients

GitHub provides hosting for this website. If you contact us by email, SMS, or WhatsApp, the providers delivering those communications may process information needed to supply their services, under their own terms and privacy notices. Information may be disclosed to professional advisers or authorities where necessary for advice, legal obligations, or the establishment, exercise, or defence of legal claims. Where an engagement involves client personal data, any necessary data-processing terms must be agreed for that engagement.

International processing

We serve international business clients, and hosting or communications providers may process information outside the United Kingdom. Processing locations and applicable arrangements depend on the services involved. Transfers subject to UK data-protection restrictions must meet the applicable legal requirements. Contact alamin@valtrena.tech for information about the providers and arrangements relevant to your correspondence.

Retention

We retain information for as long as reasonably needed to handle the enquiry, provide agreed services, and maintain relevant business records. The period depends on the information’s purpose, the ongoing business relationship, applicable record-keeping obligations, and the need to resolve disputes or legal claims. Information should be deleted or anonymised when no longer needed for those purposes.

Security

This website is served over HTTPS. No online service or method of transmission can guarantee absolute security. Please do not send passwords, access credentials, or unnecessary sensitive information in an initial enquiry. If a project requires sensitive information, contact us first to discuss an appropriate way to share it.

Your privacy rights

Depending on the circumstances, you may request access to your personal information, correction, erasure, restriction of processing, or a portable copy. Where we rely on consent, you can withdraw it without affecting earlier lawful processing. These rights are subject to applicable conditions and exceptions.

Your right to object: you have the right to object to processing based on legitimate interests.

Contact alamin@valtrena.tech to make a request; we may need information to confirm your identity before responding.

Concerns and complaints

Please contact alamin@valtrena.tech if you have a concern about how your information is handled. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Changes to this policy

We may update this policy when the website, our services, or relevant practices change. The date on this page identifies the current version.